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Apr 2004
- Current
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Service
Delivery Consultant
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Freelance – Brisbane - QLD
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Accountabilities
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Project
developed that seeks to find and establish appropriate lung
health support and prevention tactics for the Indigenous
population of the Northern Territory.
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Total
responsibility for the administration of this project meant
dealing with suppliers, getting quotes and arranging payments;
maintaining records, filing systems and databases; coordination
of transport, courier and postal requirements; organising
meetings; managing budgets; employing and paying contract
workers, correspondence management and other ancillary jobs to
ensure the project was completed on time and in budget. Using
Microsoft Excel, Word, Project Planner, Access and PowerPoint,
Corel Filerpo (database) and a number of Adobe products to
manage the project and make graphic presentations for it.
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Orientation
for new workers into the procedures of the telephone information
and education services.
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Coordination
of the next LungNet News for October requires article writing
and preparation, negotiations with industry experts for article
content, liaison with printers and graphic artists, and
organisation of volunteer workers to mail out.
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Achievements
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| Thus
far the proposal has the backing of the Aboriginal Health
Service in Tennant Creek the Regional Territory Health Service
and various Respiratory Physicians.
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| Seeding
funds have already been promised by a major drug company and
others are expected.
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Feb
2004 – Apr 2004
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LungNet
Call Centre Officer -
An
interim position after previous role became redundant
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The Australian Lung Foundation –
Brisbane - QLD
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Accountabilities
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| Manage
counselling, referral and advocacy services via telephone to
people with lung conditions, their carers and health
professionals.
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| Management
of a national Call Centre to recruit study participants to new
drug trials on an as needed basis.
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| Facilitation
of the Education Subcommittee of Respiratory Specialists and
other interested parties.
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| Manage
volunteers within the National Secretariat office, to provide
them useful and rewarding work to help The Foundation.
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Achievements
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| Staff
trained in newly formed roles
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| Seamless
handover with no loss of support from Group Leaders or State
Coordinators.
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| Office
volunteers persuaded to remain a part of the team.
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Feb 2003
– Feb 2004
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National
LungNet Coordinator
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The Australian Lung Foundation –
Brisbane - QLD
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Accountabilities
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| Manage
counselling, referral and advocacy services via telephone to
people with lung conditions and their carers.
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| Management
of a national Call Centre to recruit study participants to new
drug trials on an as needed basis.
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| Organising
education seminars in all states except WA. Attending these and
facilitation with State Coordinators on the day.
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| Publishing
National LungNet News, 3 times a year, including writing,
sourcing and editing articles and graphics.
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| Facilitation
of the Education Subcommittee of Respiratory Specialists and
other interested parties.
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| Development
and delivery of training modules to nurses in various hospitals
in Brisbane.
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| Supervision
of student placements.
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| Supporting
voluntary Sate LungNet Coordinators to engage in development of
LungNet and Pulmonary Rehabilitation programs.
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| Manage
volunteers within the National Secretariat office, to provide
them useful and rewarding work to help The Foundation.
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Achievements
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| Organised
and facilitated the inaugural Education Seminar in Darwin where
a Northern territory State Coordinator and support groups were
established.
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| Successfully
lobbied for a face to face meeting of all State LungNet
Coordinators in Sydney. The first since inception of the project
in 1997. Continued communication with quarterly teleconferences
and updates as news came to hand.
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| Increased
circulation of LungNet News by 2,000 during 2003.
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| Maintained
group numbers in spite of many of the group’s originators
passing away. 6 New groups started.
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| Increase
in Pulmonary Rehabilitation programs registered.
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| Brought
harmony to a conflict between a voluntary State Coordinator and
support groups.
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Nov 2002
-Feb 2003
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Program
Manager
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Contract
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Family and Children’s Services –
Barkly Region – NT
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Accountabilities
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| Responsible
for overseeing child protection activities and sexual assault
prevention and counselling for the Barkly region, covering an
area of 283,000 square kilometres with a population of 7000
people with approximately 51% identifying as indigenous and 23%
aged 0-12 years of age.
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| Budgetary
accountability for $500,000
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| Ensure
Health, Education and other Government departments’ honour
statutory responsibilities.
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| Recruit,
supervise and guide professional development of a diverse staff
group of Aboriginal Community Workers and Social Workers.
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Achievements
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| Relationships
developed with local Aboriginal bodies, Police, Schools and
various sole workers to increase quality child protection
notifications.
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| Ensured
service planning addresses local specific child protection
issues, with programs that engage the community, elders, and
other visiting workers in particular remote aboriginal
communities.
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| Professional
practice supervision sessions initiated
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Apr 2001
- Nov 2002
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Education
Project Officer
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Asthma Foundation – Brisbane – QLD
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Accountabilities
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| Addressing
concerns for community members and health professionals about
asthma management and treatment.
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| Training
health professionals in asthma management education and health
promotion techniques.
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| Developing
resource materials for dissemination across the state.
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| Continually
updating knowledge of clinical and non-traditional approaches to
asthma management.
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| A
representative for Asthma Queensland at information stands,
performing spirometry, checking medication techniques and
answering questions about various issues around asthma.
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| Presenting
education as required outreaching to community groups,
professional groups and tertiary institutions.
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| Conducting
in-house workshops aimed at the community to increase asthma
management. People who have asthma as well as professionals in
the community such as pharmacists, childcare workers and
community nurses attend these workshops.
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| Assist
with student placements.
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Achievements
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| Restructured
an asthma information brochure series to present a more
professional approach to information dissemination.
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| Brought
about a consumer-focused brochure called, “Finding and Asthma
Friendly Doctor. Describing what a person can expect of a doctor
who uses best practice principles in the diagnosis and
management of asthma. It also sets out the patient’s
responsibilities and tips to increase health outcomes in their
doctor patient relationship.
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| Constructed
and maintained a Microsoft Access database to collate
information from phone calls to the education team of Asthma
Queensland to assist the organization to plan services people
throughout Queensland.
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| Initiated
and maintained a support group for people aged over 50 who have
asthma.
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| Assisted
in the registration and auditing of the organisation to attain
and maintain RTO status.
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| Increased
scope of training to include Health Promotion.
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| Conducted
focus groups with young people and people over fifty years of
age to determine the appropriateness of the current written
information. From this information compiled a booklet for people
with asthma who are over 50 years of age. Arranged and conducted
further focus groups to ensure its quality.
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Jun
2000 - Mar 2001
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Service
Delivery Consultant
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Contract
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Sunshine Coast Sexual Assault Service
– Maroochydore – QLD
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Accountabilities
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| Responsible
for the day-to-day operation of a service with 4 counselling
personnel and 2 admin staff covering the four shires of
Caloundra, Maroochy, Noosa and Cooloola with service provision
centres in two locations. The focus being on the functions of
alleviating the effects of sexual violence and providing
prevention programs to address the issues of sexual violence in
the Community.
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| Budgetary
responsibilities of $250,000.
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| Responsible
for written reports to Queensland Health concerning statistical
and budgetary information on a planned quarterly basis, as well
as other ad hoc reports as required.
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| Direct
service delivery included; developing and delivering training
and education programs to aid in the understanding and
prevention of sexual violence, attending to the counselling
needs of clients in crisis, holding a small ongoing caseload of
complex and/or intensive cases and facilitating successful group
work programs for survivors of sexual violence.
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| Accountable
for maintaining agency links with Health Service Providers in
the region with a view to building their capacity to assist
survivors of sexual violence.
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Achievements
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| 3
year strategic plan researched, written and successfully
negotiated with Queensland Health.
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| During
the contract service delivery capacity was increased by over 70
percent with no resource increase.
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| Relationships
with Police and the District Health Service in the region
formalised to address issues relating to their responses to
victims of sexual violence.
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| Referral
increase by 80%.
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Dec
1999 - Jun 2000
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Youth
Health Promotion Officer
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Hawkesbury District Health Service –
Windsor – NSW
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Accountabilities
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| Direction
of health promotion activities to young people of Hawkesbury
district through research of a situational analysis and asset
statement.
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| Counselling,
referral and advocacy services to young people and their
supporters.
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| Development
and delivery of various programs to High Schools, TAFE and
Universities to address health issues such as sexual health,
stress management and substance use issues were covered.
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| Membership
of various committees including executive standing on Hawkesbury
Youth Transport Committee.
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| Supervise
student placements
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Achievements
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| Coordinated
the evolution of a web site that catered for the needs of local
youth, incorporating an email outreach service. www.computus.com.au/youthstuff
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| Successfully
lobbied Council for funds for a computer for the Unit.
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1996
- 1999
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Sexual
Assault Unit Manager
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Various
times
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VAN Services - Wentworth Area Health
Service – Penrith, Blue Mountains, Hawkesbury – NSW
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Accountabilities
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| Direction
of up to 14 clinical staff of various disciplines and
administration.
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| Proactive
coordination of violence prevention activities.
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| Strategic
management of service venues
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| Relationship
development and maintenance with government and non-government
bodies.
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| Performance
management of staff to enhance professional skills
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| Collated
and published statistical data.
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Achievements
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| Enabled
counsellors to provide services to women inmates of Emu Plains
Correctional Centre through a Memorandum of Understanding.
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| Increased
student placement opportunities and structured supervision.
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| Review
of staff training needs and initiated quality practice reviews.
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Feb
1996 - Nov 1998
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TAFE
Teacher
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Western Sydney Institute of TAFE –
Nirimba Campus – NSW
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Accountabilities
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| Designed,
delivered and assessed subjects in Diplomas in Youth work and
Welfare to address the curriculum requirements.
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| Addressed
specific student needs as required to ensure equity.
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| Guided
students’ placement decisions to enhance their learning
opportunities.
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Achievements
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| End
of year teacher assessments by students suggested that I was
firm but consistent with a good breadth of industry knowledge.
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| Ensured
assessments built to become a practical, theory based apparatus
that students could carry forward to the workplace or other
studies.
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Feb
1998 - Nov 1998
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TAFE
Support Teacher
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Western Sydney Institute of TAFE – Nirimba Campus –
NSW
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Accountabilities
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| Provide
individual support to students who identified as having a
psychiatric disability ranging from Depression to Dissociative
Identity Disorder.
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| Write
individual study plans to assist students fulfil the subject
requirements.
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| Negotiated
equitable conditions for students in areas such as exam
settings.
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| Advocate
on the students’ behalf for assignment extensions and formats.
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| Increased
student support opportunities with other agencies to ensure
dependency was not developed.
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Achievements
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| Each
student supported completed TAFE studies successfully.
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| 90%
of students supported went on to university studies.
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| Teachers
reported the required adaptations for these students required
little effort on their part.
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Dec 1995
- Dec 1999
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Sexual
Assault Counsellor
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VAN Services - Wentworth Area Health Service - Penrith,
Blue Mountains, Hawkesbury –NSW
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Accountabilities
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| Delivered
both group work and individual therapeutic responses with an
active caseload of at least one-third young people and children.
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| Developed
and delivered community education, training and industry talks
around the issues of sexual violence.
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| Active
on an on-call roster for the coordination of after-hours sexual
assault medical examinations and crisis counselling support.
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| Managed
student placements in the Service.
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Achievements
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| Needs
analysis of adults who have experienced sexual assault in
childhood to establish services to both clients and colleagues
and went on co-ordinate those services.
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| Instrumental
in cutting the waiting list for this group from two years to nil
by writing and delivering a program based solidly on Health
Promotion principles. (Published research available as presented
to National and State level conferences)
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| Innovative
work with Corrective Services providing counselling and group
work to inmates and consultation to staff.
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